Q: I live outside the USA, can I order an Origin?
A: Yes, we ship globally.
Q: What are the shipping costs?
A: Shipping is FREE to USA and Canada. For other locations shipping is $29 USD. VAT and Import tax included. (VAT for the Wholesale Bundle Perk is not included)
Q: When will I receive my watch?
A: Estimated shipping date is early May 2017. If this changes all backers will be updated immediately. Delivery time of perks are subject to best efforts and delivery time is not guaranteed.
Q: Does Origin require batteries?
A: No, mechanical watches such as Origin are self-winding by the natural movement of an internal rotor while the watch is being worn daily. Origin has a power reserve of 40 hours being wearings. If the watch is not worn for many days, it can be manually wound by turning the crown.
Q: Does the Smart Strap require batteries?
A: The Origin Smart Strap has a built-in battery that charges by plugging into any USB port. A full charge will yield up to 10 days of power for all the strap’s connected smart features.
Q: How do I select which smart features I want to use with Origin?
A: Download and open the Origin App. Setting the functions is simply explained and easy to do in minutes.
Q: I want an Origin watch but I don’t want to use the smart features or charge the strap, does the watch still work?
A: Yes! The Origin watch and the Smart Strap operate independently of each other. The Origin is a fine mechanical timepiece on its own and does not require the special strap features. You can purchase a standard Origin strap as replacement of the Smart strap.
Q: Will the Origin Smart Strap work on my other watches?
A: Yes, the smart strap uses a standard strap width at the lugs: 20 mm and standard spring pin bars that fit the majority of watches on the market.
Q: Can I get a refund on my contribution?
Your contribution is used to pay commission to Indiegogo and Paypal as well as secure the materials and manufacturing of your watch. We begin the production of the watches based on the contributions made, because of that we cannot refund you. See the Indiegogo Terms of Service for more details.
Q: Do I need to pay any tax?
A: No. Some countries may require import tax, duties and related Customs fees for imports, and these costs are covered by your contribution.
Q: What are the dimensions of the Origin?
A: The dimensions are as below...
- Case Diameter: 40 mm
- Case Thickness: 13.2 mm
- Face Diameter: 35 mm
- Strap width at the lugs: 20 mm
- Strap at buckle length: 20 mm