If you would like to return your order for any kind of reason, you are able to do it within 30 days after receiving your order. Every Grayton watches can be returned or exchanged, even customized watches by Grayton.
Before shipping your return/exchange, please contact our customer service online stating the precise order reference, and the reason for your return/exchange.
If you do not contact us before your shipping, you run the risk of not receiving your refund or exchange.
The return/exchange item(s) should be in the same condition than in its original packaging with all original tags and protections attached and never worn. You may exchange an item only one time.
CONCERNING THE RETURNS, YOU HAVE TWO POSSIBILITIES:
1. Process a refund
2. Receive a voucher on your personal account, with the amount of your purchase and use it for your next order
For an exchange:
1. Choose a different item of the same value
2. Receive a voucher on your personal account, with the amount of your purchase and use it for your next order
The costs for return or exchange are assumed by the customer. Except if the watch is returned for a quality reason.
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